ELITE PROPERTY LAW

This case study highlights Elite Property Law's first website design project, which aimed to establish a robust online presence in Brisbane's competitive property consulting market. Focused on user experience and transparency, the website was carefully developed to meet the needs of key user personas and offer valuable insights into local market trends and services.

Through easy-to-use navigation, clear communication, and thoughtful design strategies, Elite Property Law effectively positioned itself as a trusted authority, resulting in more website visitors, fewer people leaving the site quickly, and higher rates of turning visitors into clients.

Challenges

Elite Property Law encountered a significant challenge in establishing its presence in Brisbane's competitive property consulting market, worsened by limited financial resources. With numerous established firms competing for clients' attention, attracting potential customers proved daunting. Furthermore, the absence of an online presence hindered their ability to effectively reach and engage with their target audience. Additionally, as most clients rely on platforms like Google to find property consulting services, the lack of visibility on such platforms exacerbated the challenge of acquiring new customers and expanding their client base.

Elite Challenges

Solution

To address the challenges posed by limited financial resources and the need to improve online visibility and attract new customers, Elite Property Law implemented a comprehensive solution centred around the development of their first website. Drawing on their understanding of user needs, they created a user-friendly website that focused on transparency and accessibility. They ensured that the website provided detailed information on local market trends and services, including transparent pricing details, to build trust and credibility with potential clients. Moreover, Elite Property Law optimised the website for search engines like Google, boosting its visibility and increasing the chances of attracting organic traffic. Through these strategic initiatives, Elite Property Law successfully addressed the challenges posed by the competitive market and limited budget, establishing themselves as a trusted authority in property consulting and laying the foundation for future growth and success.

Elite Solution

Approach

Elite Property Law embarked on creating their first website, emphasising user experience and transparency despite their limited budget. They carefully designed the website to resonate with their target audience, focusing on key user segments. By including details about local market trends, transparent pricing, and easy navigation, Elite Property Law aimed to build trust and credibility with potential clients from the outset. Additionally, the website served as a platform to showcase their expertise and set themselves apart from competitors, giving them a competitive edge in the Brisbane market. Through this strategic approach, Elite Property Law positioned themselves for success in property consulting, striving to attract more customers and improve their visibility on platforms like Google.

Elite Approach

User Persona

Property Agency: Selina Musa

Selina Musa, a 33-year-old professional in the property agency sector in Brisbane, holds a Master's degree in Business. With her strong grasp of local property market trends, investment strategies, and familiarity with Brisbane's neighbourhoods, she excels in her role. Selina actively seeks networking opportunities within the real estate industry, positioning herself as a trusted resource for her clients.

Elite User Persona 1

Broker: Helena Smith

Helena Smith, a 39-year-old woman residing in Brisbane, is a seasoned broker with a Master's degree in Accounting. With her extensive experience in financial markets and specialisation in offering investment advice, Helena possesses a deep understanding of tax regulations. Leveraging her wide network of clients in Brisbane and her familiarity with the local real estate market, she adeptly guides her clients towards informed investment decisions tailored to their financial goals.

Elite User Persona 2

Property Investor: David Holden

David Holden, a 47-year-old male property investor based in Brisbane, holds a Bachelor's degree in Finance. With a keen focus on investment strategies tailored for the local market, David actively seeks networking opportunities and stays abreast of real estate market trends in Brisbane. He eagerly participates in property investment seminars and workshops throughout the city to expand his knowledge and refine his investment approach.

Elite User Persona 3

Business Goals & Features

Based on the research and analysis conducted, and taking into account the business requirements and objectives, I have created a feature blueprint designed to drive success. This blueprint outlines the key features and functionalities that will be incorporated into the project to meet the needs of the business and its users.

Business Goal

Elite Property Law aims to establish itself as a prominent player in Brisbane's property consulting market and increase its market share by leveraging its first website to attract new clients, enhance brand visibility, and ultimately drive business growth and profitability.

User Goal

Users like Selina Musa, David Holden, and Helena Smith seek a trustworthy and reliable property consulting firm that can provide valuable insights, transparent pricing, and expert guidance tailored to their specific needs. They visit Elite Property Law's website with the goal of accessing essential information about services and pricing, gaining confidence in the firm's capabilities, and ultimately making informed decisions about engaging its services.

Common Coal

Both Elite Property Law and its users share the common goal of establishing mutually beneficial relationships built on trust, transparency, and professionalism. Elite Property Law aims to fulfil the needs and expectations of its users by providing transparent pricing, valuable insights, and exceptional service. Meanwhile, users seek a reputable and reliable partner to guide them through their property-related endeavours and achieve their goals effectively.

Technical Requirement

Responsive Design: Ensure the website is accessible and user-friendly across various devices and screen sizes to accommodate users accessing the site from desktops, laptops, tablets, and smartphones.

Secure Hosting: Utilise secure hosting services to protect users' personal information and ensure data privacy and confidentiality.

Content Management System (CMS): Implement a CMS platform that allows easy content updates and maintenance, enabling Elite Property Law to keep the website current with the latest information and offerings.

Search Engine Optimisation (SEO): Optimise the website's content, metadata, and structure to improve its visibility and ranking on search engine results pages, enhancing its discoverability by potential clients.

Analytics Integration: Integrate analytics tools to track website traffic, user behaviour, and conversion rates, enabling Elite Property Law to gain insights into user engagement and optimise the website for better performance and user experience over time.

User Insighs

All three user personas, Selina Musa, Helena Smith, and David Holden, share a common need for access to comprehensive and up-to-date information about the local property market in Brisbane. They seek platforms that offer valuable insights, transparent pricing, and expert guidance tailored to their specific roles and objectives. Additionally, they value networking opportunities and professional development within the real estate industry, indicating a desire for a platform that fosters connections and provides educational resources.

Problem Statement

Despite their expertise and experience in the property sector, Selina, Helena, and David face challenges in accessing timely and reliable information about local property market trends, investment strategies, and networking opportunities in Brisbane. The absence of a centralised platform that caters to their diverse needs leaves them searching through disparate sources for information, hindering their ability to make informed decisions and maximise their professional potential.

Feature Prioritisation Matrix

The Feature Prioritisation Matrix underlines the significance of different features according to the needs and preferences of Selina Musa, Helena Smith, and David Holden. Key aspects such as Local Market Insights, Transparent Pricing, and Expert Guidance are highly valued across all personas, emphasising the importance of having access to accurate and pertinent information about the local property market. Networking Opportunities and Professional Development are also given high priority, reflecting the personas' interest in platforms that facilitate networking and offer educational resources within the real estate sector. Moreover, Real-Time Updates are considered essential, indicating the personas' preference for platforms that provide timely information to stay updated on market trends and opportunities. This matrix acts as a roadmap for developing a platform that caters to the diverse needs of property professionals in Brisbane, ensuring that crucial features are prioritised to improve user experience and meet user expectations.

Eite Business Goals & Features

Task Flow

Plan & Pricing

Upon landing on Elite Property Law's homepage, users can easily navigate to the "Plan & Pricing" section to explore available services and pricing options. They can access this section directly from the main navigation menu or through a prominent call-to-action button strategically placed on the homepage. Within the "Plan & Pricing" section, users can browse through the various service offerings and their corresponding pricing details. Once they have reviewed the options, they can proceed to schedule a consultation or contact Elite Property Law for further assistance.

Consultation & Contact

Users have two convenient options for reaching out to Elite Property Law: leaving a message and personal details under the "Contact Us" section directly on the website, or scheduling a consultation via email using an external source. In the "Contact Us" section, users can fill out a form with their inquiry and contact information, allowing Elite Property Law to follow up with them promptly. Alternatively, users can opt to schedule a consultation by clicking on an email link provided on the website, which directs them to their preferred email client to initiate the appointment booking process. Both options offer users a seamless experience to engage with Elite Property Law and seek personalised assistance for their property-related needs.

Elite Task Flow

Architecture

Elite Property Law's website architecture will consist of several key sections aimed at providing comprehensive information and seamless navigation for users. These sections will include:

Homepage: The central landing page introducing users to Elite Property Law, its core services, and client testimonials.

About: A section detailing the background, values, and expertise of Elite Property Law's team.

Services and Pricing: An overview of the various property law services offered by Elite Property Law, including detailed descriptions and transparent pricing information for Elite Property Law's services.

Contact: A section offering multiple contact options, including a contact form and scheduling a consultation via email.

How might we?

How might we streamline the navigation process for users to access pricing information and schedule consultations seamlessly?

How might we enhance the user experience by providing clear and concise information about Elite Property Law's services and pricing?

How might we optimise the website to prioritise transparency and trust, ensuring users feel confident in their decision to engage with Elite Property Law?

How might we incorporate user feedback to continually improve the website's usability and effectiveness in meeting users' needs?

Site Map

Homepage

Introduction to Elite Property Law

Call-to-action buttons for easy navigation

Client testimonials showcasing success stories

Contact form for general inquiries

Option to schedule a consultation via email

About

Overview of Elite Property Law's background, values, and team

Services & Pricing

Detailed descriptions of property law services offered

Transparent pricing information for Elite Property Law's services

Contact

Contact form for general inquiries

Option to schedule a consultation via email

This site map is designed to provide users with a clear and intuitive navigation structure, allowing them to access essential information about Elite Property Law's services, pricing, and contact options effortlessly. Integrating testimonials into the homepage enhances user trust and credibility, while the addition of a dedicated Plans & Pricing section ensures transparency and ease of access to pricing information.

Elite Site Map

Lo-Fi Wireframes

User Testing & Feedback

Services & Pricing

Users found the task flow intuitive and user-friendly, particularly the easy access to the "Services & Pricing" section from the homepage.

The clear and concise presentation of information in the "Services & Pricing" section was appreciated, helping users understand the available services and associated costs.

Suggestions for improvement included adding a search bar on the homepage for quicker access to specific information and providing more comprehensive descriptions of services in the "Services & Pricing" section.

Consultation & Contact

Users positively reviewed the two contact options provided: leaving a message under the "Contact Us" section or scheduling a consultation via email.

Many users found the contact form straightforward to use and appreciated the convenience of providing their inquiry and personal details directly on the website.

Users who opted to schedule a consultation via email found the process seamless and appreciated the external link provided for easy access to their preferred email client.

Overall, the user testing feedback highlighted the effectiveness of the task flow in guiding users through the website, with minor enhancements suggested to further enhance the user experience.

Elite Lo-Fi Wireframes

UI Style Guide

Colour Palette

The primary colour palette for Elite Property Law consists of blue (#0C3C60) as the primary colour, complemented by grey (#F7F7F7) as the secondary colour. White (#FFFFFF) serves as the accent colour. These colours are chosen not only for their visual appeal but also for their high contrast and readability, enhancing usability.

Images

High-quality and professional images related to Elite Property Law are incorporated, complementing the deep blue and grey colour palette. Images are optimised for fast loading times without compromising quality, ensuring a smooth user experience.

Layout

A clean and minimalist layout is maintained, with ample whitespace to improve readability and visual appeal. Consistent spacing and alignment of elements are ensured for a cohesive look. The layout is designed to be responsive, adapting seamlessly to different screen sizes and orientations for optimal usability across devices.

Accessibility

Sufficient colour contrast for text and background elements is ensured to meet accessibility standards, along with the use of accessible fonts and font sizes for improved readability for all users. Additionally, all interactive elements are designed to be accessible via keyboard navigation and screen readers, ensuring inclusivity and usability for users with disabilities.

Branding

Elite Property Law's logo is prominently incorporated throughout the website, maintaining consistency with brand colours and typography across all pages. Branding elements are strategically placed to enhance brand recognition and trust while ensuring a cohesive and visually appealing user experience.

Elite UI Style Guide

Typography & Buttons

Typography

Headings are presented in Brandon Grotesque, Arial, or sans-serif fonts for a clean and professional appearance, while body text is displayed in Avenir, Roboto, or sans-serif fonts for optimal readability. Font sizes and line spacing are carefully chosen to ensure ease of reading across different devices and screen sizes.

Buttons

Primary buttons feature a deep blue background with white text, while secondary buttons have a light grey background with black text, both during hover and click states. Both button types have a border of 1px solid matching their respective background colours. Buttons are designed with suitable padding and size to facilitate easy tapping on touch devices, enhancing usability.

Hover Effects

Subtle hover effects are utilised to indicate interactive elements, such as buttons and links, with slight colour changes or shadows to signify interactivity. These effects provide visual feedback to users, enhancing usability and improving the overall user experience.

Forms

Input fields utilise a deep blue background with white text. Submit buttons feature a white background with blue text. Input fields have clear focus states as the line will change from 1px to 2px to indicate user interaction, and form labels are placed above the fields for improved usability, especially on smaller screens.

Cards

Elite Property Law's website incorporates a cards section to spotlight essential information and services. These cards come in two sizes: small and medium. Small cards, set against a light grey background with black font, include a Heading 4, Heading 1, and Paragraph to clearly express important information. Medium cards follow the same colour scheme and contain a centrally aligned Heading 1, Paragraph, and button. This design strategy ensures uniformity and readability across all card sizes, facilitating user comprehension and interaction with the content provided.

Elite Typography & Buttons

Final UI Design

Elite Final UI Design

Desktop Screens

Homepage, About page, and Services & Pricing page.

Elite Desktop Screens 1 Elite Desktop Screens 2

Mobile Screens

Elite Mobile Screens

Elite Property Law Website

Click the photo to browse the website.

Elite Property Law Website